MFR Consultants internships provide you with the opportunity to experience and actively participate in the real world of consulting.

The Undergraduate Associate Consultant Internship (UACI) program for college/university students provides a structured introduction to MFR’s analytical tools and applications. There is a strong mentoring and professional development component as well as ongoing coaching by colleagues and MFR team members.

The students chosen for our firm’s Undergraduate Associate Consultant Intern (UACI) are typically students between their third and fourth year of college/university. They have strong academic backgrounds, analytical skills, high motivation, and outstanding interpersonal skills and are considering a career in management consulting.. We accept all majors in our Internship program. 

You will be staffed on actual projects, and work as a member of project teams in roles that vary by the team’s and project’s objective. UACI’s are typically responsible for data gathering and analysis, interviewing the client’s employees, customers, competitors, and suppliers, writing reports and presenting the findings to team members. 

As an Intern with our firm, you’ll have the opportunity to work on projects that involve internal and client-focused process optimization and digital transformation.

The consulting work requires strong problem-solving and customer, competitor, market and channel analytical skills. This includes strong project management and relationship building skills and the ability to interact effectively with our clients.

Responsibilities may include:

• Analyzing, designing and implementing business process improvement strategies for our clients and developing an array of solutions to improve business performance issues.
• Assisting in the research, development and implementation of strategic marketing concepts for our clients.
• Assisting in the research, writing, and editing of reports and other materials.
• Helping with obtaining background information for projects through research, focus groups and interviews.
• Defining and gathering user requirements for selected IT projects.
• Working as part of the MFR in-house operations team to analyze and advise MFR on market positioning. branding, and communications strategies

Qualifications:

• Student must be pursuing or have recently completed a Bachelor’s degree.
• 0-2 years of work experience
• Minimum of one year of relevant coursework (for example, Business Management, Communications, Marketing, Data Analysis)
• Excellent oral and written communication skills; fluent in English.
• Demonstrated ability to grasp new concepts quickly, a willingness to learn and build your “consulting toolkit”
• Moderate to advanced proficiency with Microsoft Office Suite.
• Able to work with minimal supervision and be able to handle pressure without letting it detract from the quality of your work.
• Attention to detail, customer-service orientation, ability to generate creative and innovative solutions and ability to work well in a team environment.
• Authorized to work in the U.S.

CATEGORY                         

Information Technology Services

POSITION DESCRIPTION 

We are currently recruiting for an IT Field Service Technician/Help Desk support person to work on a government contract located in Philadelphia PA.

FUNCTIONAL

RESPONSIBILITIES

• Provides primary (Level 1) hardware issue support of mobile devices including laptops and tablets. These devices are deployed in various locations/depots within the city of Philadelphia.
• Provides repairs and installation of computer docking stations medic vehicles.
• Serves as a problem identification and resolution resource.
• Execute external and client facing technical issues.
• Quickly resolves problems as presented from the client.
• Maintains accurate, effective, and timely incident response documentation.
• Enters incidents into ticketing system accurately while clearly documenting the issue and resolution.
• Call every other morning and confirm hardware at depot site is in good working condition. If hardware is damaged, drive to depot location and replace damaged hardware with new hardware.
• Diagnoses potential issues over the phone or face to face.
• Actively communicates technical issues or project details to the Team Manager and technical team.
• Communicates team and manager informed of trends, significant problems, and delays.
• Must be able to troubleshoot complex problems with multiple technical resources.
• Occasionally assist and work with prime contractor/vendor resolving issues.
• Provide support in the installation and coordination of system wide software/hardware updates/upgrades if requested.
• Performs other duties as assigned.

EDUCATION

REQUIREMENTS

• AA/AS, degree with at least 1 year experience in an IT Field.
• CompTIA A+ mandatory (or the ability to obtain certification after 6 months of employment).
• Microsoft Certifications a plus.
• Experience in Healthcare IT is a plus.
• 1 year of experience working in a field support environment.

SKILLS

REQUIREMENTS

• Ability to multitask and work with minimal supervision in a fast paced, challenging environment.
• Attention to details is critical to be successful in this role.
• Ability to complete all tasks and timely and accurately.
• A team player and attendance is critical for this position.
• Ability to comprehend, analyze, and interpret problem situations.
• Knowledge of issues surrounding wireless devices.
• Experience installing and repairing computer docking stations a plus.
• Working knowledge of Acronis imaging process.
• Experienced working in Windows 10 and Microsoft 365.
• Familiarity with SharePoint and MS Teams.
• Experienced performing basic hardware repairs.
• Experienced with Panasonic ToughPads and ToughBooks a plus.
• Excellent customer service and communication a must.
• Ability to maintain honesty, integrity, and authenticity in all work, and gains the confidence and trust of others by doing so.
• Exceptional time management skills.
• Appropriate business attire must be worn.
• A valid US driver’s license.
• Must possess your own reliable vehicle that can be used to travel between facilities within the city (mileage will be reimbursed).
• Knowledge of Philadelphia area will be a plus.
• Ability to lift, stand, bend or stoop for prolonged periods of time.
• Ability to pass a criminal background check, credit check and driving record.

To apply: Please send your resume and cover letter to [email protected]

MFR Consultants, Inc. is a Management and Information Technology Consulting firm headquartered in Philadelphia, Pennsylvania.

The Healthcare Business Internship position will research, analyze, gather information, present, and assist with implementation of strategies for MFR’s Healthcare Business Practice and related initiatives.  The Intern will also provide ongoing updates to the Manager, Business Advisory/Healthcare Practice Leader (and senior leadership, as needed) on Healthcare Business issues during the internship.  Internship responsibilities:

• In collaboration with the Manager, Business Advisory/Healthcare Practice Leader, contribute to a strategy that will include, but not be limited to, meeting Healthcare Business Practice strategic and operational objectives, processes, and metrics around continued building and/or sustaining the Practice.
• Research and build database of opportunities under the Healthcare Business umbrella which may exist in, but not limited to, hospitals; healthcare technology firms; healthcare associations; healthcare advocacy groups; health insurers; and health-related human services.
• Evaluate and prioritize such opportunities, considering resource and expertise needs.
• Identify and recommend metrics to monitor Healthcare Business Practice awareness and promotion. Research topics, and may represent MFR information at trade shows, conferences, and other business events.
• Identify upcoming changes in healthcare legislation and regulatory requirements.
• Support leadership by providing Healthcare Business recommendations, along with supporting documentation.
• Other duties, as needed.

This is a great opportunity for a student who wants to learn about, and contribute to, the building of a Healthcare Consulting Practice!  The ideal candidate may possess:

• Passion for, or interest in, healthcare, health equity, social impact, and/or management consulting
• Academic knowledge, and volunteer or part-time experience, in a health-related environment
• Academic knowledge, and volunteer or part-time experience, in a business environment
• Intermediate Microsoft Excel, PowerPoint, and Word proficiency
• Strong attention to detail
• Excellent communication skills
• High level of reliability

This is a hybrid position, with an expectation of on-site work at MFR’s office 2-3 days/week.

To apply for this position, please send a cover letter and resume to [email protected].