Who we are: MFR Consultants, Inc. (MFR) is a full-service consulting firm headquartered in Philadelphia, Pennsylvania with over 40 employees across the U.S.

Founded in 1989, MFR provides end-to-end solutions in the areas of process optimization, digital transformation, and information governance for governmental, not-for-profit and commercial entities.  At MFR, we believe that all organizations, from large multi-billion-dollar federal departments to small businesses, deserve the opportunity to take advantage of innovative technology solutions and optimized process design.  The MFR team strives to create value and cost savings for our clients, foster long-term relationships, and leave a lasting, positive impact on our people, our clients, and our world.

MFR offers a competitive salary and bonus structure, a comprehensive benefits package including medical dental and life insurance plans, a generous paid time off (PTO) policy, and a competitive 401(k) plan. 

You are:  Someone who is creative and innovative, finding satisfaction in helping organizations become more efficient and effective, who likes leaving things better than you found them, and who works to “connect the dots” to analyze a problem thoroughly without preconceptions about the solution.  You continuously seek opportunities to build your “consulting toolkit” through exposure to new ideas and techniques.  You possess both an entrepreneurial spirit and a collaborative approach to projects.  You are looking for a company at which you can leverage your skills to meaningfully, immediately contribute to the firm’s continued growth and success. 

What you’ll do:  As a Senior Consultant, you will perform as an individual contributor on client engagement teams, working under the supervision of an Engagement Manager and/or Director, to develop work product and  lead specific project initiative on consulting projects.  Client engagement activities include but are not limited to: framing issues, problem-structuring, optimizing client processes, gathering and documenting business requirements, developing go-to-market strategies, and change management.  Your responsibilities will include:

• Manage work efforts to contract specifications
• Develop quality work product(s) and documentation
• Support delivery by participating in periodic project reviews and maintaining accurate and timely project reporting
• Anticipate and communicate project risks
• Interface with client leads and become a trusted advisor to the client
• Lead sub-project teams as required
• Cultivate successful client relationships
• Perform business process and data analysis
• Review, measure, analyze and assess data in connection with business advisory and information technology engagements
• Perform process mapping and documentation
• Participate in requirements gathering and requirements documentation for system implementation on selected IT-related projects
• Participate, to the extent directed by the client, in executing and implementing strategic solutions developed by the MFR team
• Support business development efforts in expanding business, and identify new or additional revenue opportunities with current clients

Qualifications:

• Bachelor’s Degree
• 4+ years of related management consulting experience
• Demonstrated knowledge and proficiency with MS Office (Word, Excel, PowerPoint)
• Exceptional attention to detail
• Ability to develop creative and innovative solutions
• Ability to communicate complex ideas at an executive level, with excellent written and oral presentation skills; fluent in English
• Exceptional interpersonal and leadership skills within a team environment
• US work authorization

Plusses:

• Advanced degree in a relevant field
• Experience in use of Microsoft Visio and/or Project
• Relevant Certifications (e.g. Project Management Professional, Change Management Certification, PROSCI Certification)
• Proficiency in data analysis and visualization tools such as Power Bi/Tableau/Python/R
• Experience in one of MFR’s primary industries (public safety, transportation, utilities, education, health and human services)

Learn more about us at mfrconsultants.com.  MFR Consultants, Inc.  is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

To apply: Please send your resume and cover letter to [email protected]

What to expect as new employee at MFR....

CATEGORY                         

Information Technology Services

POSITION DESCRIPTION 

We are currently recruiting for an IT Field Service Technician/Help Desk support person to work on a government contract located in Philadelphia PA.

FUNCTIONAL

RESPONSIBILITIES

• Provides primary (Level 1) hardware issue support of mobile devices including laptops and tablets. These devices are deployed in various locations/depots within the city of Philadelphia.
• Provides repairs and installation of computer docking stations medic vehicles.
• Serves as a problem identification and resolution resource.
• Execute external and client facing technical issues.
• Quickly resolves problems as presented from the client.
• Maintains accurate, effective, and timely incident response documentation.
• Enters incidents into ticketing system accurately while clearly documenting the issue and resolution.
• Call every other morning and confirm hardware at depot site is in good working condition. If hardware is damaged, drive to depot location and replace damaged hardware with new hardware.
• Diagnoses potential issues over the phone or face to face.
• Actively communicates technical issues or project details to the Team Manager and technical team.
• Communicates team and manager informed of trends, significant problems, and delays.
• Must be able to troubleshoot complex problems with multiple technical resources.
• Occasionally assist and work with prime contractor/vendor resolving issues.
• Provide support in the installation and coordination of system wide software/hardware updates/upgrades if requested.
• Performs other duties as assigned.

EDUCATION

REQUIREMENTS

• AA/AS, degree with at least 1 year experience in an IT Field.
• CompTIA A+ mandatory (or the ability to obtain certification after 6 months of employment).
• Microsoft Certifications a plus.
• Experience in Healthcare IT is a plus.
• 1 year of experience working in a field support environment.

SKILLS

REQUIREMENTS

• Ability to multitask and work with minimal supervision in a fast paced, challenging environment.
• Attention to details is critical to be successful in this role.
• Ability to complete all tasks and timely and accurately.
• A team player and attendance is critical for this position.
• Ability to comprehend, analyze, and interpret problem situations.
• Knowledge of issues surrounding wireless devices.
• Experience installing and repairing computer docking stations a plus.
• Working knowledge of Acronis imaging process.
• Experienced working in Windows 10 and Microsoft 365.
• Familiarity with SharePoint and MS Teams.
• Experienced performing basic hardware repairs.
• Experienced with Panasonic ToughPads and ToughBooks a plus.
• Excellent customer service and communication a must.
• Ability to maintain honesty, integrity, and authenticity in all work, and gains the confidence and trust of others by doing so.
• Exceptional time management skills.
• Appropriate business attire must be worn.
• A valid US driver’s license.
• Must possess your own reliable vehicle that can be used to travel between facilities within the city (mileage will be reimbursed).
• Knowledge of Philadelphia area will be a plus.
• Ability to lift, stand, bend or stoop for prolonged periods of time.
• Ability to pass a criminal background check, credit check and driving record.

To apply: Please send your resume and cover letter to [email protected]

What to expect as new employee at MFR....