Careers - MFR Consultants
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MFR is always looking for the best and brightest to join our team. If you are interested in enhancing your career at MFR Consultants, please view the list of available positions below and send your resume and cover letter to [email protected]
or send us your resume below (PDF Only).

    Please let us know what position you are interested in :

    An associate will contact you shortly should you fit the requirements for the position.

    Thank you for considering MFR Consultants as the next step in your career path.

    What to expect as new employee at MFR….

    Current Job Openings At MFR:

    IT FIELD SERVICE TECHNICIAN / HELP DESK SUPPORT

    Position Overview:

    MFR Consultants, Inc. is seeking a dependable and customer-focused IT Field Service Technician / Help Desk Support professional to support a government contract in Philadelphia, Pennsylvania. This position provides hands-on Level 1 technical support for mobile computing equipment deployed across medic units and depot locations. The successful candidate will diagnose and resolve hardware and software issues, provide responsive customer service, maintain accurate service documentation, and travel to field locations as required.

    Key Responsibilities:

    • Provide Level 1 technical and hardware support for laptops, tablets, modems, docking stations, and other mobile computing equipment used at medic units and depot locations throughout Philadelphia.
    • Install, configure, replace, and repair mobile computing equipment and related peripherals.
    • Diagnose, troubleshoot, and resolve hardware, software, connectivity, and peripheral-related technical issues.
    • Provide professional, timely, and customer-focused support to internal employees, clients, and external stakeholders.
    • Respond promptly to user and client support requests and maintain a high standard of customer service.
    • Accurately document incidents, troubleshooting activities, actions taken, and final resolutions.
    • Create and maintain complete and accurate records in the designated IT service management/ticketing system.
    • Contact assigned depot locations every other morning to verify equipment functionality and coordinate onsite service when equipment requires replacement or repair.
    • Provide technical support to MFR employees by telephone, remotely, and in person.
    • Communicate significant technical issues, recurring problems, project status, and potential service delays to the Team Manager and technical team.
    • Collaborate with senior technical resources, vendors, and the prime contractor to troubleshoot and resolve complex technical issues.
    • Assist with the coordination and deployment of organization-wide hardware, software, and technology upgrades.
    • Perform equipment preparation, deployment, inventory, and basic hardware repair activities as assigned.
    • Perform other duties and special projects as assigned by management.

    Education & Experience:

    • Associate degree (AA/AS) in Information Technology, Computer Science, or a related field, with at least one year of relevant IT field experience.
    • CompTIA A+ certification is required, or the ability to obtain the certification within six months of employment.
    • Microsoft certifications are considered an asset.
    • Minimum of one year of experience working in an IT field support or technical support environment.
    • Healthcare or emergency medical services technology experience is considered an asset.

    Technical & Professional Skills:

    • Ability to manage multiple priorities and work independently in a fast-paced, customer-focused environment.
    • Strong attention to detail and a demonstrated commitment to completing work accurately and on schedule.
    • Reliable, dependable, and committed to maintaining consistent attendance and assigned working hours.
    • Strong analytical and problem-solving skills, with the ability to assess technical issues and determine appropriate solutions.
    • Working knowledge of wireless and mobile device technologies and common connectivity issues.
    • Experience installing, configuring, and troubleshooting computer docking stations and related peripherals is preferred.
    • Working knowledge of Acronis imaging and deployment processes.
    • Hands-on experience with Windows 11 and Microsoft 365.
    • Familiarity with Microsoft SharePoint and Microsoft Teams.
    • Experience performing basic computer hardware repair and component replacement.
    • Experience with Panasonic ToughPad/ToughBook devices and Sierra Wireless XR90 modems is preferred.
    • Excellent verbal and written communication and customer service skills.
    • Demonstrated honesty, integrity, professionalism, and the ability to establish trust with customers and coworkers.
    • Strong organizational and time-management skills.
    • Ability to work effectively as both an independent contributor and a member of a technical team.

    Position Requirements:

    • Valid U.S. driver’s license.
    • Reliable personal vehicle for travel between Philadelphia-area depot locations; mileage will be reimbursed in accordance with company policy.
    • Knowledge of the Philadelphia area is preferred.
    • Ability to travel within Philadelphia as required, potentially up to 20% of working time.
    • Ability to stand, walk, bend, stoop, and lift equipment for extended periods as required to perform field-service duties.
    • Ability to successfully complete required criminal background, credit, and driving-record checks.
    • U.S. work authorization is required; employment sponsorship is not available.

    Work Schedule:

    • Full-time position requiring 40 hours per week.
    • The position supports operational coverage seven days per week and may require rotating weekend assignments.
    • Standard scheduled hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, with four rotating schedules designed to provide weekend coverage.
    • Schedule assignments may be adjusted based on operational requirements and client service needs.
    • Travel within Philadelphia may be required, with mileage reimbursed in accordance with company policy.

    About MFR Consultants, Inc.:

    MFR Consultants, Inc. is a professional services firm founded in 1989 that provides end-to-end solutions in information technology, business advisory, and administrative support. MFR is certified by the U.S. Small Business Administration as a Woman Owned Small Business (WOSB), Economically Disadvantaged Woman Owned Small Business (EDWOSB), and Small Disadvantaged Business (SDB).

    Equal Employment Opportunity:

    MFR Consultants, Inc. is an equal opportunity employer and considers qualified applicants without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

    IT FIELD SUPPORT LEAD TECHNICIAN

    Position Overview:

    MFR Consultants, Inc. is seeking an experienced and customer-focused Technical Support Lead to support a government contract located in Philadelphia, Pennsylvania. The Technical Support Lead will provide technical leadership, operational oversight, and hands-on IT support to a field-based technical team responsible for maintaining mobile computing and communications equipment deployed throughout the City of Philadelphia.

    The successful candidate will serve as a primary technical resource and team lead, ensuring that service delivery, customer support, documentation, inventory management, attendance, and project requirements are consistently maintained at a high standard.


    Key Responsibilities Technical Support & Service Delivery:

    • Provide primary Level 1 hardware and technical support for laptops, tablets, modems, docking stations, and other mobile computing equipment deployed throughout medic units and depot locations within the City of Philadelphia.
    • Diagnose and troubleshoot hardware, software, connectivity, and wireless device issues through testing, analysis, and debugging.
    • Escalate complex technical issues to the appropriate prime contractor, manufacturer, or vendor when required.
    • Respond promptly to client-reported issues and ensure all incidents are resolved and documented accurately within the designated ticketing system.
    • Enter, update, and maintain all incidents and service requests within the ticketing system, ensuring timely, complete, and accurate documentation.
    • Monitor the ticketing system to ensure technicians complete assigned work consistently, accurately, and within established service expectations.
    • Take a lead role in the planning, installation, coordination, and deployment of system-wide hardware and software updates and upgrades.
    • Diagnose potential technical issues remotely by telephone or in person and determine the appropriate course of action.
    • Travel to depot locations throughout Philadelphia to retrieve, replace, troubleshoot, and deploy defective or replacement equipment as required.
    • Participate in daily depot communications to verify that required hardware inventory is available, operational, and ready for deployment.
    • Support MFR employees with hardware, software, and technical issues as required.
    • Provision, configure, and deploy new hardware and software for MFR personnel as needed.

    Team Leadership & Performance Management:

    • Provide day-to-day technical leadership and direction to field technicians.
    • Lead by example by demonstrating professionalism, accountability, effective communication, and exceptional customer service.
    • Schedule and conduct weekly project meetings with technicians and communicate project status, concerns, operational issues, and potential risks to the MFR Project Manager.
    • Monitor team performance and provide regular feedback and status reports to the MFR Project Manager.
    • Identify performance, operational, or service-delivery concerns and escalate them through the appropriate management channels.
    • Ensure employees adhere to assigned work schedules, attendance requirements, and corporate policies.
    • Monitor attendance, punctuality, absences, late arrivals, and early departures.
    • Document recurring attendance or scheduling concerns and escalate them through the appropriate management and Human Resources processes.
    • Promote teamwork, collaboration, accountability, and continuous professional development among technical staff.

    Project & Operational Management:

    • Provide project and operational reports as requested by the MFR Project Manager.
    • Prepare and submit the PFD Monthly Status Report to the Project Manager and client.
    • Take ownership of special, ad hoc, or unplanned projects as assigned by the client or MFR management.
    • Identify opportunities for continuous improvement and lead quality initiatives designed to improve service delivery, efficiency, and customer satisfaction.
    • Monitor service trends, recurring issues, significant problems, delays, and potential project risks, and communicate them promptly to the MFR Project Manager.
    • Keep customers informed of significant service issues, scheduled outages, system-wide problems, and the status of reported incidents.
    • Ensure Standard Operating Procedures (SOPs) remain current and accurately reflect operational processes and requirements.
    • Maintain accurate technical and operational documentation.
    • Perform other duties and responsibilities as assigned.

    Education & Experience Requirements:

    • Associate degree in Information Technology, Computer Science, or a related field with a minimum of five (5) years of relevant IT experience, or a bachelor’s degree in a related field with a minimum of one (1) year of relevant IT experience.
    • Three (3) to five (5) years of supervisory or team leadership experience preferred.
    • CompTIA A+ mandatory.
    • Previous healthcare IT experience is considered an asset.
    • Experience supporting field-based or geographically distributed technical environments is preferred.

    Technical & Professional Skills:

    • Demonstrated ability to multitask, prioritize competing demands, and work effectively with minimal supervision in a fast-paced environment.
    • Strong attention to detail and commitment to accuracy.
    • Above-average proficiency with Microsoft 365 applications and services.
    • Strong analytical and problem-solving abilities, including the ability to assess, interpret, and resolve technical issues.
    • Experience troubleshooting wireless and mobile computing devices.
    • Working knowledge of Sierra Wireless XR90 modems is considered an asset.
    • Experience with JIRA or other IT service management/ticketing platforms.
    • Experience supporting Panasonic ToughBook and ToughPad devices is considered an asset.
    • Excellent verbal and written communication skills.
    • Strong customer service skills and a professional, client-focused approach.
    • Demonstrated ability to lead by example and build trust through honesty, integrity, accountability, and professionalism.
    • Strong organizational and time-management skills.
    • Ability to work independently while effectively collaborating with technical teams, management, clients, vendors, and contractors.

    Physical & Other Requirements:

    • Must possess a valid U.S. driver’s license and maintain an acceptable driving record.
    • Must have access to a reliable personal vehicle for travel between Philadelphia-area facilities. Mileage will be reimbursed in accordance with company policy.
    • Knowledge of the Philadelphia metropolitan area is considered an asset.
    • Ability to lift, carry, stand, bend, stoop, and work in various physical positions for extended periods as required by the position.
    • Must successfully pass applicable background, credit, and motor vehicle record checks.
    • Must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

    Employment Details:

    • Employment Status: Full-Time
    • Work Schedule: 40 hours per week
    • Hours: 8:00 a.m. – 4:30 p.m., subject to operational requirements
    • Schedule: Rotating shifts, including weekends, to support a seven-day operational environment
    • Travel: Up to 20% within the City of Philadelphia
    • Mileage: Reimbursed in accordance with company policy
    • Location: Philadelphia, Pennsylvania

    About MFR Consultants, Inc.

    MFR Consultants, Inc. is a professional services firm founded in 1989 by Maria Frizelle Roberts, President and CEO. MFR provides end-to-end solutions in information technology, business advisory, and administrative support services.

    MFR Consultants, Inc. is certified by the U.S. Small Business Administration as a Woman-Owned Small Business (WOSB), Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and Small Disadvantaged Business (SDB).


    Equal Employment Opportunity

    MFR Consultants, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

    UNDERGRADUATE MANAGEMENT CONSULTANT INTERNSHIP

    MFR Consultants’ internships provide you with the opportunity to experience and actively participate in the real world of consulting.

    The Undergraduate Associate Consultant Internship (UACI) program for college/university students provides a structured introduction to MFR’s analytical tools and applications. There is a strong mentoring and professional development component as well as ongoing coaching by colleagues and MFR team members.

    The students chosen for our firm’s Undergraduate Associate Consultant Intern (UACI) are typically students between their third and fourth year of college/university. They have strong academic backgrounds, analytical skills, high motivation, and outstanding interpersonal skills and are considering a career in management consulting.

    You will be staffed on actual projects, and work as a member of project teams in roles that vary by the team’s and project’s objective. UACI’s are typically responsible for data gathering and analysis, interviewing the client’s employees, customers, competitors, and suppliers, drafting reports and presenting preliminary findings to team members.

    As an Intern with our firm, you’ll have the opportunity to work on projects that involve internal and client-focused process optimization and digital transformation.

    The consulting work requires strong problem-solving and customer, competitor, market and channel analytical skills. This includes strong project management and relationship building skills and the ability to interact effectively with our clients.

    Responsibilities may include:

    • Analyzing, designing and implementing business process improvement strategies for our clients and developing an array of solutions to improve business performance issues.
    • Assisting in the research, development and implementation of strategic marketing concepts for our clients.
    • Assisting in the research, writing, and editing of reports and other materials.
    • Helping with obtaining background information for projects through research, focus groups and interviews.
    • Defining and gathering user requirements for selected IT projects.
    • Working as part of the MFR in-house operations team to analyze and advise MFR on market positioning. branding, and communications strategies

    Qualifications:

    • Student must be pursuing or have recently completed a Bachelor’s degree in Business, Finance, Accounting, Data Analytics, Information Systems, Computer Science, or a related field
    • 0-2  years of work experience
    • Minimum of one year of relevant coursework (for example, Business Management, Communications, Marketing, Data Analysis)
    • Excellent oral and written communication skills; fluent in English.
    • Demonstrated ability to grasp new concepts quickly, a willingness to learn and build your “consulting toolkit”
    • Moderate to advanced proficiency with Microsoft Office Suite.
    • Able to work with minimal supervision and be able to handle pressure without letting it detract from the quality of your work.
    • Attention to detail, customer-service orientation, ability to generate creative and innovative solutions and ability to work well in a team environment.
    • Authorized to work in the U.S.

    Physical Demands:

    • Ability to sit for extended periods while working at a computer, with frequent opportunities to stand, stretch, and move around the office
    • Capability to lift and carry materials and equipment weighing up to 25 pounds, including laptops, peripherals, and documents
    • Frequent use of hands for typing, handling documents, using office equipment, and performing precise movements for tasks such as adjusting equipment or connecting cables
    • Ability to move freely within office environments and client sites, including walking, bending, stooping, and climbing stairs as needed
    • Ability to travel to local, regional, and national client sites as needed including, including the ability to walk through train and/or airport facilities, carry luggage, and stand or walk for extended periods

    On Site Expectations:

    This position is hybrid, with  on-site work a combination of work at client sites and work in the MFR office.  There is generally an opportunity for remote work 1-2 days per week, client permitting.