Careers

Position Description

MFR Consultants, Inc. is seeking a dependable and customer-focused IT Field Service Technician / Help Desk Support professional to support a government contract in Philadelphia, Pennsylvania. This position provides hands-on Level 1 technical support for mobile computing equipment deployed across medic units and depot locations. The successful candidate will diagnose and resolve hardware and software issues, provide responsive customer service, maintain accurate service documentation, and travel to field locations as required.

Key Responsibilities:

• Provide Level 1 technical and hardware support for laptops, tablets, modems, docking stations, and other mobile computing equipment used at medic units and depot locations throughout Philadelphia.
• Install, configure, replace, and repair mobile computing equipment and related peripherals.
• Diagnose, troubleshoot, and resolve hardware, software, connectivity, and peripheral-related technical issues.
• Provide professional, timely, and customer-focused support to internal employees, clients, and external stakeholders.
• Respond promptly to user and client support requests and maintain a high standard of customer service.
• Accurately document incidents, troubleshooting activities, actions taken, and final resolutions.
• Create and maintain complete and accurate records in the designated IT service management/ticketing system.
• Contact assigned depot locations every other morning to verify equipment functionality and coordinate onsite service when equipment requires replacement or repair.
• Provide technical support to MFR employees by telephone, remotely, and in person.
• Communicate significant technical issues, recurring problems, project status, and potential service delays to the Team Manager and technical team.
• Collaborate with senior technical resources, vendors, and the prime contractor to troubleshoot and resolve complex technical issues.
• Assist with the coordination and deployment of organization-wide hardware, software, and technology upgrades.
• Perform equipment preparation, deployment, inventory, and basic hardware repair activities as assigned.
• Perform other duties and special projects as assigned by management.

Education & Experience

• Associate degree (AA/AS) in Information Technology, Computer Science, or a related field, with at least one year of relevant IT field experience.
• CompTIA A+ certification is required, or the ability to obtain the certification within six months of employment.
• Microsoft certifications are considered an asset.
• Minimum of one year of experience working in an IT field support or technical support environment.
• Healthcare or emergency medical services technology experience is considered an asset.

Technical & Professional Skills

• Ability to manage multiple priorities and work independently in a fast-paced, customer-focused environment.
• Strong attention to detail and a demonstrated commitment to completing work accurately and on schedule.
• Reliable, dependable, and committed to maintaining consistent attendance and assigned working hours.
• Strong analytical and problem-solving skills, with the ability to assess technical issues and determine appropriate solutions.
• Working knowledge of wireless and mobile device technologies and common connectivity issues.
• Experience installing, configuring, and troubleshooting computer docking stations and related peripherals is preferred.
• Working knowledge of Acronis imaging and deployment processes.
• Hands-on experience with Windows 11 and Microsoft 365.
• Familiarity with Microsoft SharePoint and Microsoft Teams.
• Experience performing basic computer hardware repair and component replacement.
• Experience with Panasonic ToughPad/ToughBook devices and Sierra Wireless XR90 modems is preferred.
• Excellent verbal and written communication and customer service skills.
• Demonstrated honesty, integrity, professionalism, and the ability to establish trust with customers and coworkers.
• Strong organizational and time-management skills.
• Ability to work effectively as both an independent contributor and a member of a technical team.

Position Requirements

• Valid U.S. driver's license.
• Reliable personal vehicle for travel between Philadelphia-area depot locations; mileage will be reimbursed in accordance with company policy.
• Knowledge of the Philadelphia area is preferred.
• Ability to travel within Philadelphia as required, potentially up to 20% of working time.
• Ability to stand, walk, bend, stoop, and lift equipment for extended periods as required to perform field-service duties.
• Ability to successfully complete required criminal background, credit, and driving-record checks.
• U.S. work authorization is required; employment sponsorship is not available.

Work Schedule

• Full-time position requiring 40 hours per week.
• The position supports operational coverage seven days per week and may require rotating weekend assignments.
• Standard scheduled hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, with four rotating schedules designed to provide weekend coverage.
• Schedule assignments may be adjusted based on operational requirements and client service needs.
• Travel within Philadelphia may be required, with mileage reimbursed in accordance with company policy.

About MFR Consultants, Inc.
MFR Consultants, Inc. is a professional services firm founded in 1989 that provides end-to-end solutions in information technology, business advisory, and administrative support. MFR is certified by the U.S. Small Business Administration as a Woman Owned Small Business (WOSB), Economically Disadvantaged Woman Owned Small Business (EDWOSB), and Small Disadvantaged Business (SDB).

Equal Employment Opportunity
MFR Consultants, Inc. is an equal opportunity employer and considers qualified applicants without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

MFR Consultants internships provide you with the opportunity to experience and actively participate in the real world of consulting.

The Undergraduate Associate Consultant Internship (UACI) program for college/university students provides a structured introduction to MFR’s analytical tools and applications. There is a strong mentoring and professional development component as well as ongoing coaching by colleagues and MFR team members.

The students chosen for our firm’s Undergraduate Associate Consultant Intern (UACI) are typically between their third and fourth year of college/university. They have strong academic backgrounds, analytical skills, high motivation, and outstanding interpersonal skills and are considering a career in management consulting. We accept all majors in our Internship program.

You will be staffed on actual projects and work as a member of project teams in roles that vary by the team’s and project’s objective. UACIs are typically responsible for data gathering and analysis, interviewing the client’s employees, customers, competitors, and suppliers, writing reports and presenting the findings to team members. As an Intern with our firm, you’ll have the opportunity to work on projects that involve internal and client-focused process optimization and digital transformation.

This consulting role requires strong problem‑solving abilities and deep analytical skills across customers, competitors, markets, and channels. It also demands solid project‑management capabilities, strong relationship‑building skills, and the ability to engage effectively with clients.

Responsibilities may include:

• Analyzing, designing and implementing business process improvement strategies for our clients and developing an array of solutions to improve business performance issues.
• Assisting in the research, development, and implementation of strategic marketing concepts for our clients.
• Assisting in the research, writing, and editing of reports and other materials.
• Helping with obtaining background information for projects through research, focus groups and interviews.
• Defining and gathering user requirements for selected IT projects.
• Working as part of the MFR in-house operations team to analyze and advise MFR on market positioning, branding, and communications strategies.

Qualifications:

• Student must be pursuing or have recently completed a Bachelor’s degree.
• 0-2 years of work experience.
  Minimum of one year of relevant coursework (for example, Business Management, Communications, Marketing, Data Analysis).
• Excellent oral and written communication skills; fluent in English.
• Demonstrated ability to grasp new concepts quickly, a willingness to learn and build your “consulting toolkit”.
• Moderate to advanced proficiency with Microsoft Office Suite.
• Able to work with minimal supervision and be able to handle pressure without letting it detract from the quality of your work.
• Attention to detail, customer-service orientation, ability to generate creative and innovative solutions and ability to work well in a team environment.
• Authorized to work in the U.S.

To apply: Please send your resume and cover letter to [email protected]

MFR Consultants’ internships provide you with the opportunity to experience and actively participate in the real world of technology consulting.

The Undergraduate Associate Technology Consultant Internship (UATCI) program for college/university students provides a structured introduction to MFR’s technology consulting tools, platforms, and delivery methods. There is a strong mentoring and professional development component as well as ongoing coaching by colleagues and MFR team members.

The students chosen for our firm’s Undergraduate Associate Technology Consultant Internship are typically students between their third and fourth year of college/university. They have strong academic backgrounds, demonstrated technical aptitude, high motivation, and outstanding interpersonal skills, and they are considering a career in technology or IT consulting. We accept STEM (Science, Technology, Engineering, Mathematics) and other technology-related majors in our internship program.

You will support both internal technology initiatives and client-facing projects as a member of cross-functional teams. UATCI interns are typically responsible for assisting with data collection and analysis, system documentation, technology research, configuration tracking, and the preparation of technical and business reports.

As an intern with our firm, you’ll have the opportunity to work on projects that involve digital transformation, system modernization, and IT process optimization for both internal and client initiatives.

The work requires strong analytical and problem-solving skills, attention to technical detail, and the ability to translate technology concepts into practical recommendations. This includes strong project coordination and collaboration skills and the ability to interact effectively with clients and technical staff.

Responsibilities may include:

• Supporting internal and client-facing technology projects involving software, hardware, data, and cloud-based solutions
• Assisting in website and application maintenance, including documentation, basic content updates, and basic troubleshooting
• Conducting technology research to support solution design, implementation planning, and system modernization efforts.
• Helping define, gather, and document user and technical requirements for selected IT initiatives.
• Creating and maintaining process flow diagrams.
• Assisting with troubleshooting, testing, and quality assurance under the guidance of the IT team.
• Preparing summaries, visuals, and presentations to communicate technical findings to non-technical audiences.

Qualifications:

• Coursework, practical experience, or suitable knowledge in at least two of the following: software/web development, system administration, cloud fundamentals, data analysis/engineering, mobile development
• Familiarity with web development fundamentals and/or programming languages
• Comfortable creating simple charts and diagrams
• Good written and verbal communication with the ability to interact professionally with clients and internal teams
• Moderate proficiency with the Microsoft Office suite
• Strong attention to detail, curiosity for technology, and a desire to learn
• Student must be pursuing or have recently completed a STEM or technology-related degree at the bachelor’s level.
• Authorized to work in the U.S.

Ideal candidates may also have:

• Familiarity with MFR’s tech stack (including PHP, HTML, CSS, JS)
• Advanced development knowledge (for example: SQL, RDBMS, Azure Cloud services, Python)

Physical Demands:

• Ability to sit for extended periods while working at a computer, with frequent opportunities to stand, stretch, and move around the office
• Capability to lift and carry materials and equipment weighing up to 25 pounds, including laptops, peripherals, and documents
• Frequent use of hands for typing, handling documents, using office equipment, and performing precise movements for tasks such as adjusting equipment or connecting cables
• Ability to move freely within office environments and client sites, including walking, bending, stooping, and climbing stairs as needed
• Ability to travel to local, regional, and national client sites as needed, including the ability to walk through train and/or airport facilities, carry luggage, and stand or walk for extended periods

On Site Expectations:

This position is hybrid, with a combination of on-site work located in the MFR office and at client sites, as applicable. There is generally an opportunity for remote work 1-2 days per week, client permitting.

To apply: Please send your resume and cover letter to [email protected]